No one logged in.You are not logged in. Click here to login
Shopping cart is empty.

Privacy Policy

French Illusion respects the privacy of your personal information and is committed to complying with all relevant and current privacy legislation. This Privacy Statement sets out how we collect and manage personal information, and the steps we take to protect it.

How we collect information

In the course of operating our web site, we collect personal information. For example, we collect information when you:

  • sign up to be placed on our mailing list
  • register to become a VIP Customer
  • make an enquiry about our products
  • place an order via our web site

When you visit this web site, our Internet service provider makes a record of your visit, and collects certain information for statistical purposes, such as your server address and domain name.

This web site makes use of cookies to make your access to this web site more convenient.

What information is collected

When you register at French Illusion, we collect your name, address, contact number and email address. If you request to be placed on a mailing list or make an enquiry about our products, we collect your contact details so that we can provide you with the information or advice you need.

How we use the information we collect

We use the personal information you submit to provide you with the service you request. The only time we may share this information with a third party, is to facilitate delivery of your order.

We may sometimes use the personal information we collect for a secondary purpose. We will only do this where you have consented, where we are permitted or required by law or it is in the interests of the public safety to do so. For example, we may use your contact details to send you updates and information about our products, services or promotions. You are always provided with the opportunity to notify us that you do not wish to receive this material. In addition, you can request changes or to be removed from our system at any time by email to

Disclosure of the information we collect

We will not disclose information we collect about you to any third parties, with the exception of our delivery partner (Australia Post), without your prior consent. Similarly, we will not sell or rent any information we collect about you.

How we protect the information collected

We will take all reasonable steps to ensure the security of all personal information we collect. This involves protecting it from unauthorised access, loss, misuse, disclosure or alteration.

We undertake to safeguard your financial and personal information and automatically encrypt all sensitive information sent between your computer and our servers. Your personal information is protected by SSL (secure sockets layer) with the highest level of encryption commercially available to ensure that your transaction is safe and secure.

Your ability to access and amend your details

We will take all reasonable steps to ensure that your personal information that we collect is accurate, complete and up-to-date.

If you wish to view or amend the information we hold about you, you can do so by logging into your VIP account and clicking on “Update Details” at the top right hand corner of your screen. Alternatively, you can notify us by email at

Information provided by "cookies" technology

French Illusion uses “cookies” technology which allows the web site to recognise you when you visit again so you can easily access your account without having to re-enter all of your details. Cookies contain information that identifies each user, for example login or username, passwords and so on. Our server needs to know this information in order for our web site to work correctly, and the information is nothing more than a string of letters and numbers.

Cookies cannot determine the identity of individual users. It is a feature of your Internet browser which you can disable at any time.

Finally, by providing your personal information to us or by using our web site, you are indicating your acceptance of our current privacy policy. Our privacy policy may change, so we suggest you check this section from time to time.



Facebook  Email  Instagram  Pinterest



Ph:  0407 420 260 or 0437 888 766 (Australia)

Submit Contact Form
Trade Enquiries
Customer Feedback