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Terms and Conditions

Security Policy

French Illusion is conscious of customer online security and considers safe shopping a priority! French Illusion is an approved E-Way secure online shopping site with SSL certification. Your credit card details go directly to E-Way and are not stored by French Illusion. This approach minimizes information disclosure and provides additional security for your transaction. Additionally all payments are processed by BWA Merchant and the Commonwealth Bank, both industry leaders.

Your Personal Information

French Illusion only records personal information necessary to process and dispatch orders, newsletters, VIP information and to inform customers of special promotions. Personal information is stored securely and can be accessed by calling direct on + 61 (0)407 420260. French Illusion does not sell or provide personal information to any other company or individual.

Shipping Charges and Delivery Times

French Illusion ships Nationally & Internationally
Provided items are in stock, all orders are dispatched within 48 hours of receipt of order. If an item is out of stock French Illusion will contact you within 24 hours regarding anticipated delivery date. French Illusion will also advise you by e-mail when your order has been dispatched. Deliveries within Australia should arrive within 3 to 10 working days. At times, delays in delivery may occur due to public holidays or some unforeseen circumstance. French Illusion cannot take responsibility for these delays.
 
If purchasing multiple items in one transaction, the customer will be able to view the combined shipping rate as these items are being added to the shopping cart and prior to checkout being completed. By purchasing multiple items in a single order you are able to significantly save on shipping costs.

All orders are sent by Australia Post and delivered during normal business hours. Deliveries may require signature upon delivery. If nobody is home at the time of delivery, the parcel will be taken to your local post office and a calling card will be left for the customer. French Illusion takes great care when packaging, to ensure all items arrive at their destination in perfect condition.
 
You are welcome to contact French Illusion on +61 (0)407 420260 or by e-mail info@frenchillusion.com for further information.

Gift Wrapping

French Illusion offers the convenience of a complimentary gift-wrapping service upon request. When ordering a gift, please provide the recipient's name and address and any special instructions in the comments box at check out. French Illusion uses a range of exquisite French ribbons imported from France to add that extra special touch!
 


Payment Methods

• Credit Cards welcome:  VISA, MasterCard, Amex
• Debit Cards welcome.
 

Stock Availability

Although French Illusion endeavours to keep the website up to date and all items in stock, from time to time products may be out of stock due to high demand. Occasionally this may cause delays in delivery. French Illusion will contact you within 24 hours if there are expected delays. If you would like to check on product availability before purchasing, please contact French Illusion on +61 (0)407 420260 or by email:
info@frenchillusion.com.
 
For exceptionally large or heavy items it is not always practical to include freight pricing. In such instance, please contact us via email or telephone with details of your location and item/s of interest to obtain a quotation.

Return Policy

If damaged on arrival or in case of the wrong product having been sent (verified against original order), you may return the affected product to French Illusion for exchange or refund within seven days of receipt, provided the product is unused, unwashed and accompanied by its original packaging. In case of wrong product, the item in question must also be in perfect condition. In either case, you are required to enclose the invoice and receipt that accompanied your order with a detailed note attached.

Returns are to be addressed to PO BOX 1039,GPO Hobart, Tasmania 7001.

Refunds will be made via your original method of payment.

Disclaimer

French Illusion endeavours to represent items accurately, however, slight variations may occur in colour and size specification, as some items are handmade. Product colours as shown on the website may be displayed differently on some monitors and computer systems. As such, colours displayed must be considered a near guide rather than an absolute accurate representation of the actual finish.

From time to time there may be information on our website that contains typographical errors, inaccuracies or omissions which may relate to product descriptions, pricing, and availability. French Illusion reserves the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order).
 
 

 

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Contact

Email: info@frenchillusion.com

Ph:  0407 420 260 or 0437 888 766 (Australia)

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